Privacy Policy

Pacawoolly aims to provide the best possible customer service, and is bound by the Information Privacy Principles of the Privacy Act 1988. We follow the Privacy Commissioner’s Guidelines for Federal and ACT Government websites.

Changes to this Privacy Policy
We reserve the right to make amendments to our Privacy Policy.

Collection of your personal information
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfil your order successfully, and to maintain your account. This website only uses session cookies during the login and shopping process. As a customer you will be required to submit personally identifiable information, including a unique username and password, or sensitive information in the recovery of lost passwords.

Use of your personal information
We only use your personal information for the purposes for which you give it to us and for related, internal management purposes. We do not give information about you to government agencies, organisations or anyone else unless one of the following applies:

• you have consented;
• you’d expect us to or we have told you we will;
• it is required or authorised by law;
• it will prevent or lessen a serious & imminent threat to somebody’s life or health; or
• the disclosure is reasonably necessary for law enforcement or to protect public revenue.

We do not collect personal information about you if you only browse this website.

How do we protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.

Sharing of your personal information
We engage other companies to provide services, such as shipping of orders. These companies will be given only the personal information they need to deliver the service. We will aim to ensure that these organisations are bound by confidentiality and privacy obligations also.

Accessing Your Personal Information
You have the right to access your personal information, subject to exceptions under the law. If you would like to do so, please let us know. If you are on one or more of our email lists you may opt out of further contact from us by clicking the unsubscribe option in all emails.

Credit Card Details
The fastest way to receive your order is through credit card payments. We do not store credit card information on our servers. Credit Card payments are made directly through a highly secure 256 bit SSL Encryption software to ensure your personal details are kept safe.

Links to other websites
Our website may contain links to other websites of interest. However, once you have left our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

Controlling your personal information
You may choose to restrict the collection or use of your personal information as follows:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

To contact us
You can contact us by here.